Refund policy

Last updated: October 11, 2026

Thank you for shopping with Plumeo. We stand behind the quality of every product we ship. Please read this policy so you know exactly what to expect if something goes wrong with your order.

Inspecting your order
Please inspect your order as soon as it arrives. If you notice any damage, defects or issues, contact us as soon as possible so we can help.

Damaged or defective items
If your product arrives damaged or defective:
1. Email us within 7 days of delivery at plumeoshopcontactus@gmail.com
2. Include your order number and clear photos of the damage or defect
3. We will review your claim, usually within 1-2 business days
4. If approved, we will send you a replacement at no extra cost
5. If you would rather not have a replacement, we will refund you in full to your original payment method

You will not need to send the damaged item back.

What qualifies
- Items physically damaged during shipping
- Defective items
- The wrong item or wrong colour sent to you
- Orders that never arrive (see our Shipping Policy)

What does not qualify
We are unable to offer returns or refunds for:
- Change of mind after purchase
- Preferring a different colour after receiving the correct item
- General dissatisfaction unrelated to damage or a defect

All sales are final except in the cases listed above.

Refund processing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.

Cancellations
To cancel an order, email us as soon as possible. If your order has not been sent to our fulfilment partner yet, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled.

Questions
Email us anytime at plumeoshopcontactus@gmail.com.